Client Satisfaction

 

We are dedicated to the much touted but frequently unrealized goal of client satisfaction. In furtherance of that goal, we have instituted the following policies:

1. All telephone calls will be answered as soon as reasonably possible, but in no case later than 24 hours;


2. We have 24 hour messaging services;


3. You are provided with a copy of all documents prepared and/or received in your case;


4. Unused retainer balances are fully refundable;


5. We provide detailed invoices each month documenting all charges on your account;


6. All services are specifically identified and billed in six minute increments;


7. All costs are billed at their actual amount - there is no mark up; and


8. We accept most major credit cards to facilitate payment.