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777 West Shaw Avenue, Fresno, California 93704
Tel: 559-230-2600
Fax: 559-230-2601



Lerandeau & Lerandeau

Client Satisfaction

 

We are dedicated to the much touted but frequently unrealized goal of client satisfaction. In furtherance of that goal, we have instituted the following policies:

  1. All telephone calls will be answered as soon as reasonably possible, but in no case later than 24 hours;

  2. We have 24 hour messaging services;

  3. You are provided with a copy of all documents prepared and/or received in your case;

  4. Unused retainer balances are fully refundable;

  5. We provide detailed invoices each month documenting all charges on your account;

  6. All services are specifically identified and billed in six minute increments;

  7. All costs are billed at their actual amount - there is no mark up; and

  8. We accept most major credit cards to facilitate payment.

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